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Terms and Conditions

Booking

Terms
By booking on any of our courses you agree to abide by our terms and conditions.

What’s included:
Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some meals are included in the course cost – please see appropriate course details for further information.

We reserve the right to make amendments to course content and recipes without notice.

Health & Safety: 
All participants should wear shoes with flat, non-slip soles and covered toes, preferably leather. We cannot admit you to the sessions without proper footwear. We recommend wearing sensible clothing ie not your best outfit – we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course.

Special dietary requirements, food allergies & illness:
We are unable to tailor our course content for special dietary requirements unless you are booking a minimum of 5 places on the course. However, we will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Payment:

Cookery Courses / Classes: All payments should be made in full at the time of booking for the Cookery Course. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.

 

Your Conduct

If Your Food Evolution considers that you have behaved in an unacceptable manner, then we will be entitled to exclude you from any course you are currently enrolled on or booked in the future. If we are unable to reallocate your place, no refund of fees will be made.

Delivery

Cookery Courses & Gift Vouchers

Upon successful completion of an order with us you will receive confirmation of your order by email to your nominated email address.

Liability

  • Your Food Evolution will not accept responsibility for the loss of any personal possessions.
  • Your Food Evolution will not be liable for any loss suffered by you which is indirect, special or consequential.
  • Your Food Evolution will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of Your Food Evolution.

General

  • The acknowledgement or processing of an order or quote does not constitute legal acceptance of your order or quote.
  • An order or quote is deemed accepted only upon receipt of full payment for the total value of the order.
  • The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and Your Food Evolution.
  • No failure or delay by Your Food Evolution in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
  • The Contract shall be governed by English law.

Copyright & Acceptable Usage

Full copyright of course content developed by Your Food Evolution is retained by Your Food Evolution. Course notes and reference materials are provided to support students in their studies and ongoing cookery development and is issued for personal use only.

A lot of work has gone into the development of our course content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Your Food Evolution directors. If in doubt, please ask about what is and isn’t acceptable usage.

Cancellations

Our cancellation policy is designed to give customers the freedom to change a course booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help wherever possible, but please familiarise yourself with our terms of cancellation below.

 

TERMS OF CANCELLATIONS

To request a cancellation you must give Your Food Evolution written notice of your request. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered.

You may only terminate the contract in the circumstances set out below:-

Course Cancellations more than 21 days from the start of your course

You may request a change of course dates up to 21 days of the start of the course and we will happily transfer you to another date, or course subject to availability without cost.

You may also request a refund up to 21 days of the start of the course you have booked. 
Please note there is an administration and handling charge for course cancellations to offset the costs incurred as follows:

Course Cancellation Fee
Individual Classes £15 Fee
Courses £35 Fee

Course Cancellations within 21 days of the start of your course

Most bookings for courses / classes at Your Food Evolution are made months in advance. It is therefore often hard for us to resell any places within 21 days of the start of the course date.

If you want to cancel your booking within 21 days of the start of your course we will relist your place for resale to other customers. If we are unable to resell your place in the time remaining, you will forfeit any course fees associated with your booking.

Note: You can also transfer/sell the booking to another person (18 years or older) if you notify us.

If a person that is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course.

CANCELLATIONS BY your food evolution

Your Food Evolution will be entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.

In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 7 days) of any course fees. We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels.

Refunds

  • No refund will be made if you fail to attend all or any part of the course (and Your Food Evolution is unable to reallocate your place).
  • Refunds that are due will be made within 7 business days of approval.
  • All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.

GIFT VOUCHERS

Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement.

Environmental Policy

OUR PLEDGE

  • We will ensure that every aspect of our activity is conducted in accordance with sound environmental practice (with the requirements of environmental legislation and approved codes of practice) to pursue sustainability and the prevention of pollution.
  • We will minimize waste, recycle materials whenever possible, ensure all waste is disposed of in a safe and responsible manner.
  • We aim to identify negative impact on environmental aspects and prioritise action to reduce them.
  • We will set environmental targets and goals designed to improve our environmental performance and regularly review progress.
  • All employees are made aware of this policy and their responsibilities for environmental issues.

ENERGY CONSERVATION

Your Food Evolution operates an energy conservation policy to ensure that all non-critical equipment is switched off when not needed. We will always seek to purchase products that are environmentally friendly, re-usable, recyclable, biodegradable and that do not damage the environment.

Whenever possible, Your Food Evolution:

  • Re-uses incoming packaging materials
  • Purchases local, sustainable produce based on low food miles to reduce carbon emissions
  • Supports local economy
  • Assists customers to use products and services in an environmentally-sensitive way
  • Encourages all suppliers to raise similar environmental standards

Privacy Policy

YOUR PRIVACY

Your Food Evolution is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Your Food Evolution Web site and governs data collection and usage. By using the Your Food Evolution website, you consent to the data practices described in this statement.

COLLECTION OF YOUR PERSONAL INFORMATION

Your Food Evolution collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Your Food Evolution also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Your Food Evolution. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Your Food Evolution for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Your Food Evolution Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Your Food Evolution public message boards, this information may be collected and used by others. Note: Your Food Evolution does not read any of your private online communications.

Your Food Evolution encourages you to review the privacy statements of web sites you choose to link to from Your Food Evolution so that you can understand how those Web sites collect, use and share your information. Your Food Evolution is not responsible for the privacy statements or other content on web sites outside of the Your Food Evolution and Your Food Evolution family of Web sites.

REQUIRED INFORMATION

To order from the Your Food Evolution, you must provide your name, shipping address, billing address and phone number, and email address. For cookery courses you will also be asked to tell us of any food allergies, or health issues of the student that we should be aware of.

In some instances, such as overseas payments, we may ask for further proof of identity in order for us to comply with our anti-money laundering obligations.

DO YOU KEEP MY CREDIT/DEBIT CARD DETAILS ON FILE?

No. We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and no details are recorded by ourselves.

When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone operators and there is NO record of your financial details retained by our organisation.

USE OF YOUR PERSONAL INFORMATION

Your Food Evolution collects and uses your personal information to operate the Your Food Evolution Web site and deliver the services you have requested. Your Food Evolution also uses your personally identifiable information to inform you of other products or services available from Your Food Evolution and its affiliates. Your Food Evolution may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Your Food Evolution does not sell, rent or lease its customer lists to third parties. Your Food Evolution may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Your Food Evolution may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Your Food Evolution, and they are required to maintain the confidentiality of your information.

Your Food Evolution does not use or disclose any personal information without your explicit consent. You may, at any time, request to see, or request changes to, the information that we hold on you by calling our office on 07702622488 however formal identification will be required.

Your Food Evolution keeps track of the Web sites and pages our customers visit within Your Food Evolution, in order to determine what Your Food Evolution services are the most popular. This data is used to deliver customized content and advertising within Your Food Evolution to customers whose behaviour indicates that they are interested in a particular subject area.

Your Food Evolution Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Your Food Evolution or the site; (b) protect and defend the rights or property of Your Food Evolution; and, (c) act under exigent circumstances to protect the personal safety of users of Your Food Evolution, or the public.

Cookie Policy

HOW WE USE COOKIES

A cookie is a small file which is stored on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit our site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use them to enable you to book courses from our online system – you couldn’t book online without them.

The cookies we use are:
Customer Login: When you use our site to book a course, our system uses cookies to remember what is in your shopping cart.

Google Analytics: these cookies provide general web statistics about traffic to our website. No information identifying you individually is stored.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

REMOVING COOKIES

If you wish to remove the cookies that we have stored in your web browser then follow these steps. Please note only the latest version of each main browser is covered here. If you require details for alternative browsers and versions then please refer to the Help file for that application.

ON A MAC

Safari

– From the Safari menu, select “Preferences”
– Click the “Privacy” tab
– Click the “Details” button under “Cookies and other website data section
– Search for “yourfoodevolution.co.uk”
– Single click on yourfoodevolution.co.uk and click “Remove” and then Done

Firefox

– From the Firefox menu, select “Preferences”
– Click the “Privacy” tab
– Click the “remove individual cookies” link
– Search for “yourfoodevolution.co.uk”
– Select those cookies and click “Remove Cookies”

Chrome

– Click the Spanner icon in the browser toolbar
– Select “Settings”
– Select “Clear Browsing Data”
– Click “Show advanced settings”
– Click “Content settings”
– Under “Cookies” click “All cookies and site data”
– Search for “yourfoodevolution.co.uk”
– Click the X icon to remove those cookies

On A PC

Internet Explorer 9

– Make sure you are on a yourfoodevolution.co.uk webpage
– Click the F12 key, opening web development tools
– Click the “Cache” tab
– Select “Clear cookies for domain”

Chrome

– Click the Spanner icon in the browser toolbar
– Select “Settings”
– Select “Clear Browsing Data”
– Click “Show advanced settings”
– Click “Content settings”
– Under “Cookies” click “All cookies and site data”
– Search for “yourfoodevolution.co.uk”
– Click the X icon to remove those cookies

Firefox

– From the Firefox menu, select “Options” and then “Options”
– Click the “Privacy” tab
– Click the “remove individual cookies” link
– Search for “yourfoodevolution.co.uk”
– Select those cookies and click “Remove Cookies”

Your Food Evolution